parimatch apps Privacy Policy
This document clearly outlines how we handle the collection, storage and use of your personal information. We are committed to following this policy.
Introduction and Scope
This privacy policy applies to all services, websites and mobile applications of the parimatch apps platform. When you open an account on parimatch apps, use the services or contact us, you are considered to have agreed to this policy. Please read this document carefully — it clearly describes your rights and our responsibilities.
What Information We Collect
1.1 Information Provided at Registration
We collect the information you provide when opening an account. This includes:
- Full name and date of birth (for age verification — to confirm the 21+ age requirement)
- Mobile number and email address
- Password (stored in encrypted form)
- Bank account or mobile wallet details (for deposits and withdrawals)
1.2 Automatically Collected Information
Some information is collected automatically while you use the service:
- Device type, operating system and browser version
- IP address and approximate location
- Service usage history and duration
- Information obtained through cookies and similar tracking technologies
1.3 Information Received from Third Parties
Some information may also be obtained from trusted third-party providers for identity verification and fraud prevention. In such cases, only the minimum necessary information is collected.
Purpose of Using Information
Your information is used only for specific and legitimate purposes. Under no circumstances is information used in an unrelated manner or without your knowledge.
2.1 Service Delivery and Account Management
Your information is used for account registration, login verification, deposit and withdrawal processing, and bonus distribution. Relevant details are required to confirm transactions via bKash, Nagad, Rocket, Upay and bank transfer.
2.2 Security and Fraud Prevention
We analyse information to protect your account from unauthorised access and to detect suspicious activity. This process is secured through SSL encryption.
2.3 Customer Support and Communication
Your contact information is used to provide support in Bengali and English via 24/7 live chat and email. It also applies to sending important service-related notices.
2.4 Responsible Gaming Assurance
As part of following the Responsible Gaming guidelines, we monitor gameplay patterns. If a user's behaviour shows concerning trends, an automatic alert is triggered and the option to set limits is provided if needed.
2.5 Product Improvement and Personalisation
Usage patterns may be analysed to improve the quality of service and to show content based on your preferences. This analysis is aggregated and does not identify any individual separately.
Data Storage and Security Measures
The security of your information is one of our top priorities. Information is kept secure using industry-standard technology.
3.1 Encryption and Technical Security
All data transfers are encrypted using SSL/TLS protocols. Passwords are stored in hashed form and are never kept in plain readable form. An additional layer of encryption is used for sensitive financial information.
3.2 Access Control
Only authorised staff can view your information for specific purposes. All access is logged and audited regularly. Staff work under strict confidentiality agreements.
3.3 Data Retention Period
Information is retained for as long as your account is active and for as long as required to meet legal or regulatory obligations. Information beyond what is needed is securely deleted.
Sharing Information with Third Parties
Your personal information is not sold or permanently transferred to any third party for commercial purposes.
4.1 Service Provider Partners
Limited information may be shared with trusted third-party providers to operate the service. This includes:
- Payment processors (bKash, Nagad, Rocket, Upay and banking infrastructure)
- Identity verification service providers
- Technical service and hosting providers
These providers work under strict confidentiality agreements and may only use the information for the specified purpose.
4.2 Legal Obligations
As part of complying with applicable laws in Bangladesh or in accordance with valid court orders, it may be necessary to provide information to the authorities. In such situations, only the legally required information is provided.
4.3 Business Restructuring
In the event of a business merger or transfer, user information may be transferred as part of the assets. In such cases, users will be notified in a timely manner and the protections of this privacy policy will continue to apply.
Cookies and Tracking Technologies
5.1 Types of Cookies Used
parimatch apps uses several types of cookies:
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functional Cookies: For remembering your language preference and settings.
- Analytics Cookies: For understanding usage patterns to improve service quality.
5.2 Cookie Control
You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some functionality of the service. Session cookies are automatically deleted when the browser is closed.
Your Rights
As a user of the parimatch apps platform, you have several important rights regarding your personal information.
6.1 Right to Access and Correct Information
You can use your account settings directly to view and, if needed, correct the information stored in your account. The customer support team can be contacted for specific information.
6.2 Right to Delete Information
You may request that your information be deleted when you close your account. However, some information may need to be kept for a set period due to legal or regulatory requirements.
6.3 Right to Object to Processing
You can withdraw your consent from account settings at any time to opt out of marketing communications. This will not affect the core functionality of the service.
6.4 How to Exercise Your Rights
To exercise any of the rights mentioned above, please contact our customer support team. Requests can be made in Bengali via live chat or email — email: [email protected]
We try to respond to all valid requests as quickly as possible.
Protection of Minors
7.1 Age Verification Requirements
parimatch apps is for persons aged 21 and over only. Age is verified at registration and identity must be confirmed before an account is activated. We do not knowingly collect information from minors.
7.2 Action on Suspected Accounts
If evidence is found that a minor is using an account, that account will be suspended immediately and any collected information will be securely deleted.
Policy Changes and Contact
8.1 Process for Policy Changes
This privacy policy may be amended in response to service improvements or legal changes. In the case of significant changes, users will be notified by email or app notification. Continued use of the service after changes are made will be taken as your agreement to the updated policy.
For more details, please read our Terms and Conditions, which describe the overall terms of service use.
8.2 Contact Information
For any questions or complaints regarding this privacy policy, please contact us:
- Live Chat: 24/7 direct chat support (Bengali and English)
- Email: [email protected]
For answers to common questions, you can visit our FAQ section, where many common topics are covered in detail.