parimatch apps Terms and Conditions

1. General Terms and Eligibility

By accessing the parimatch apps platform or creating an account, you confirm that you have fully read, understood, and agreed to these terms and conditions. These terms form a binding agreement and govern every aspect of your use of the platform.

1.1 Age Requirement

You must be at least 21 years old to register and use the services on parimatch apps. Age verification documents may be requested during account verification. Any account found to belong to a minor will be closed immediately and the associated balance may be forfeited.

1.2 Jurisdiction

It is your own responsibility to confirm that using online gaming services from your location is lawful. Using the platform from a jurisdiction where such activity is prohibited is a violation of these terms, and direct liability in such cases falls on the user.

2. Account Registration and Verification

Each person may operate only one account on parimatch apps. Opening more than one account under the same person's name is strictly prohibited. If multiple accounts are detected, all of them will be closed and any accumulated bonuses will be cancelled.

2.1 Document Verification (KYC)

Before processing a withdrawal, or in any case of suspicious activity, parimatch apps may request the following documents to verify your identity:

• Copy of National ID (NID) or passport
• Bank statement or proof of mobile wallet transactions
• A recent photo or selfie showing the identity document

If documents are not submitted within the specified time, the account may be temporarily suspended.

2.2 Account Security

It is your responsibility to keep your login details confidential. Sharing your password with any third party is prohibited. If you suspect any unauthorised access to your account, notify the support team immediately.

3. Financial Transactions — Deposits and Withdrawals

The minimum deposit amount on parimatch apps is ৳300 and the minimum withdrawal amount is ৳1,000. These limits apply regardless of the method used.

3.1 Accepted Payment Methods

Deposits and withdrawals can be made through the following mobile wallets and banking methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer — such as Dutch-Bangla Bank, BRAC Bank, Islami Bank

3.2 Withdrawal Processing Time

Under normal circumstances, withdrawal requests are processed within 5–30 minutes. If KYC verification is incomplete or a security review is needed, additional time may be required.

3.3 Fraudulent Transactions

If any transaction is suspected to be fraudulent or irregular, parimatch apps reserves the right to hold that transaction and conduct a related investigation. The associated account may be temporarily suspended during the investigation.

4. Bonuses and Promotional Offers

Every bonus offer on parimatch apps has specific terms. By claiming a bonus, you agree to both the terms of that bonus and these general terms.

4.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to ৳20,000. Before withdrawing bonus funds, the bonus amount must be wagered 10 times. For example: depositing ৳1,000 gives a ৳1,500 bonus, making the total balance ৳2,500, and ৳1,500 × 10 = ৳15,000 must be wagered before the funds become withdrawable.

4.2 Bonus Abuse

If anyone attempts to deliberately exploit the bonus system — such as by using multiple accounts or any other irregular method — parimatch apps reserves the right to cancel that bonus and close the account.

4.3 Promotional Changes

parimatch apps may modify, suspend, or discontinue any existing promotion at any time. Members who are participating in an ongoing promotion will be notified through reasonable means.

5. Gaming Rules and Fair Play

Each game on parimatch apps is governed by its own rules set by the game provider. The outcomes of betting and gaming transactions are considered final; however, if a technical error affects the outcome, the relevant bet may be cancelled or reassessed.

5.1 Prohibited Activities

The following activities are strictly prohibited on the parimatch apps platform:

• Using bots or automated software to place bets or play games
• Exploiting technical vulnerabilities in the platform
• Colluding with other players to fix outcomes
• Money laundering or illegal financial transactions
• Using or transferring another person's account

5.2 Technical Issues

If a game session is left incomplete due to server problems, network disconnection, or any other technical disruption, parimatch apps does not bear liability for the loss; however, if the issue is caused by a fault on the platform's own side, an appropriate resolution will be provided.

6. Responsible Gaming

parimatch apps believes that gaming is for entertainment only and should never be used as a way to solve financial problems. We encourage all our members to set their own limits and play safely.

If you feel your gaming habits are going out of control, please read the Responsible Gaming Guide and contact our support team. We can help you set loss limits, deposit limits, or take a temporary break.

6.1 Self-Exclusion

Any member may request self-exclusion. Once this option is activated, logging into the account will not be possible for the specified period and no promotional communications will be sent.

7. Personal Data and Privacy

The way information you provide at registration is collected, stored, and used is described in detail in our Privacy Policy. By accepting these terms, you also accept that policy.

7.1 Data Security

parimatch apps uses SSL encryption to keep all data secure. Personal information is not sold or transferred to third parties, although data may need to be provided to authorities to meet legal obligations.

7.2 Marketing Communications

At the time of registration, you may consent to receiving promotional messages. This consent can be withdrawn at any time. Even after withdrawal of consent, transaction-related messages will still be sent.

8. Account Suspension and Closure

parimatch apps reserves the right to temporarily or permanently close any account at any time, without prior notice, particularly in cases of violation of these terms.

8.1 Reasons for Account Closure

• Registering with false information
• Operating multiple accounts
• Bonus abuse or fraud
• Exploiting technical errors
• Illegal or suspicious financial transactions

8.2 Voluntary Account Closure

You may also close your account at any time. If verification is completed before submitting the closure request, any outstanding balance will be returned through the designated method.

9. Dispute Resolution

If you have a complaint about a transaction, betting outcome, or bonus, first contact the parimatch apps support team. Support is available 24/7 via live chat and email. The support team works in both Bangla and English.

9.1 Complaint Submission Deadline

Any complaint must be submitted in writing within 30 days of the date the incident occurred. Complaints received after this period may not be considered.

9.2 Final Decision

After reviewing technical data and logs, the decision issued by parimatch apps is considered final. Where interpretation of the general terms and conditions or specific promotion rules is required, the interpretation of parimatch apps will prevail.

10. Mobile Application

The Android (APK) and iOS versions of parimatch apps are available through official channels. The same terms and conditions apply to use of the app. The user is solely responsible for any security issues arising from downloading the app from third-party sources.

11. Limitation of Liability

parimatch apps is committed to providing the most reliable experience through its services; however, the service may be temporarily unavailable due to technical disruptions, issues with third-party game providers, or unforeseen circumstances. parimatch apps does not bear direct liability for financial losses in such situations.

11.1 Third-Party Services

Services from game studios such as Pragmatic Play, PG Soft, JILI, Evolution, and other providers are governed by their own rules. parimatch apps is not responsible for any matters relating to these providers' gaming engines or RTP.

12. Changes to Terms

parimatch apps may update these terms and conditions at any time. Members will be notified of significant changes via email or through the app. Continuing to use the platform after any change means you have accepted the new terms. For more information about us, visit the About Us page.

12.1 Applicable Law

These terms will be interpreted in accordance with applicable law. If any clause is found to be unenforceable, the remaining clauses will continue to apply.

13. Support and Contact

If you have any questions about these terms and conditions, please contact our support team. We provide service in Bangla and English 24/7 via live chat and email. Our Frequently Asked Questions (FAQ) section may also be helpful for general queries.

Email: [email protected]