parimatch apps Responsible Gaming Guide
Enjoy gaming as entertainment, know your limits, and seek help when needed — that is our core message.
Gaming is for Entertainment
21+ Age Requirement: To create an account and take part in any betting or casino activity at parimatch apps, you must be at least 21 years old. Accounts are not activated until age verification is complete.
Online betting and casino games are primarily a form of entertainment. At parimatch apps, we believe every player should make decisions based on their own financial means and time. Winning and losing are both part of this entertainment — but gaming should never come at the cost of other important areas of your life.
Our Terms and Conditions clearly state that any user who is under mental stress or financial hardship should refrain from betting. Gaming is never a substitute for paying off debt or earning income — keeping this in mind is what makes betting a healthy form of entertainment.
parimatch apps provides a number of tools to help every registered user stay in control of their gaming. From setting deposit limits to full self-exclusion — these tools are easy to use and take effect immediately.
Tools for Self-Control
Set Deposit Limits
Decide in advance the maximum amount you will deposit on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately; a cooling-off period is required to increase it.
Deposit ControlSession Time Limits
Set how long you want to play in a single session. When the time is up, the platform will automatically send you a notification and close the session if needed.
Time ManagementTemporary Break
Pause your gaming for anywhere from 24 hours to 30 days. During this time you will not be able to log in, but any pending withdrawal requests will continue to be processed.
Temporary PauseSelf-Exclusion
Close your account completely for a period ranging from 6 months to permanent. Once self-exclusion begins it takes effect immediately and cannot be reversed before the set period ends.
Long-Term ExclusionView Gaming History
Your full betting and deposit/withdrawal history is available at any time. Reviewing your own patterns can help you spot a tendency to play too much before it becomes a problem.
Activity ReviewDirect Support
Contact our 24/7 live chat support to set any limit or activate self-exclusion. Our team is always ready to help in Bengali.
Live Chat SupportRecognising Warning Signs
While betting may start as normal entertainment, it can sometimes turn into an addiction. If you notice any of the signs below in yourself or a family member, it is important to seek help quickly.
- Feeling an urge to bet every day or very frequently, and feeling restless when you do not.
- Placing more bets in an attempt to recover lost money — a "chasing losses" mindset.
- Using household money or savings beyond the budget set aside for betting.
- Hiding betting-related activity from family, friends, or colleagues.
- Spending time gaming while neglecting work, studies, or family responsibilities.
- Borrowing money or going into debt because of betting.
- Repeatedly returning to betting after trying to stop, and breaking promises made to yourself.
If you recognise even one of the signs above, review your gaming history, take a temporary break, and if needed contact parimatch apps via live chat or email.
Your Safety Is Our Responsibility
parimatch apps treats responsible gaming not just as a policy, but as a genuine commitment to its users. Every tool is free and can be activated at any time.
Where to Find Support
You do not have to face betting-related problems alone. Several avenues for support are open — choose whichever feels easiest for you.
parimatch apps Live Chat
Support is available in Bengali and English 24 hours a day, 7 days a week. Open live chat for immediate help with self-exclusion or setting limits.
Email Support
Write to our support email for a more detailed conversation. The team replies in Bengali and your privacy is fully protected.
Family and Trusted People
Talking to someone close to you is often the greatest support of all. Share how you are feeling with a family member or friend — they will be there for you.
Professional Counselling
Seeing a mental health professional or counsellor is a sign of courage, not weakness. Many organisations and mental health professionals in Bangladesh offer support for this kind of problem.
More information on self-exclusion and account management is available in our FAQ section. Every question is answered in plain language.
Protecting Minors
parimatch apps strictly follows a 21+ age policy. Age verification is mandatory at registration, and additional identity documents may be requested in cases of doubt.
If there is anyone under 21 in your home, a few simple steps can help. Keep a separate password on your device, use parental control software on your browser, and make a habit of logging out. These small steps help keep minors away from access.
Our Privacy Policy explains in detail how we keep user information secure and how the age verification process is managed.