parimatch apps FAQ — your questions answered here
From opening an account to withdrawals, KYC verification, customer support and responsible gambling — you will find detailed answers to all these topics on this page.
For ages 21+
bKash, Nagad, Rocket
Bengali and English support
SSL encryption
This page is built with both new and existing parimatch apps users in mind. It contains 22 questions and answers across five main topics: responsible gambling, customer support, account and login, identity verification (KYC) and withdrawals. If you do not find what you are looking for, ask us directly via 24/7 live chat. You can also visit the separate responsible gambling page for more information.
Table of Contents
Click on the section you want to go to directly.
Responsible Gambling
There are a few common signs — such as betting more than your budget, placing more bets to recover lost money, cutting into family or work time to play, or getting upset when you lose. parimatch apps always recommends setting a fixed budget before you play and sticking to it. If you think there may be a problem, contact our support team.
Yes. parimatch apps offers deposit limit settings as part of responsible gambling. You can set a daily, weekly or monthly limit so that you stay in control of your budget. To set or change a limit, contact customer support.
No. All betting and casino activity on parimatch apps is strictly for users aged 21 and above. Age is confirmed during registration and KYC verification. If someone opens an account with false information, the account may be closed and any funds held may be forfeited.
If you want to take a short break (cooling-off) or have your account blocked for a longer period (self-exclusion), let us know via 24/7 live chat or email. Our team will act promptly and restrict access to your account within the agreed timeframe.
parimatch apps recommends reaching out to professional organisations that deal with mental health and addiction. In Bangladesh, the national mental health helpline and various private counselling services are available. You can also find more information and resources on the responsible gambling page.
Customer Support
parimatch apps offers two direct contact channels — 24/7 live chat within the website or app, and email support. Both channels are available in Bengali and English. There is no phone or SMS support, so please use live chat or email.
Absolutely. The parimatch apps customer support team is fully fluent in Bengali. Write in Bengali and you will get a reply in Bengali. You can also contact us in English — the choice is entirely yours.
For a faster resolution, have the following ready: your registered mobile number or email, transaction ID (for deposit or withdrawal queries), a brief description of the issue, and a screenshot if you have one. This helps the support team verify the matter quickly.
Yes. parimatch apps live chat and email support runs 24 hours a day, 7 days a week. You can get help at night, early morning or on public holidays without any difficulty.
Account and Login
No. Under parimatch apps rules, each user may hold only one account. Attempting to open multiple accounts may result in all accounts being closed and any deposited funds being forfeited. See the terms and conditions page for full details.
Go to the site homepage and fill in the registration form — provide your mobile number or email, a password and basic details. Verify your mobile number with an OTP, then complete KYC verification later. The account is not fully activated until the 21+ age check is done.
On the parimatch apps Login page, click the "Forgot password?" link. Enter your registered mobile number or email and an OTP or reset link will be sent to you. Use it to set a new password. If you have trouble with the process, let us know via live chat.
When you log in from a new device or browser, parimatch apps may ask for OTP verification as a security measure. It will be sent to your registered number. This keeps your account protected from unauthorised access.
Entering the wrong password repeatedly can temporarily lock the account. Wait a while and then reset your password. If the account remains locked or you cannot get in for another reason, contact 24/7 live chat — it is usually resolved quickly.
Identity Verification (KYC)
KYC may be requested at any time after registration, but it is typically required before your first large withdrawal or after a certain deposit amount. It is part of the site's security policy. Withdrawals cannot be processed until verification is complete.
A clear photo of your National ID (NID) or passport is generally required. A driving licence may also be accepted. The image must be fully legible — blurry or cropped photos are not accepted. Your name, date of birth and photo must all be clearly visible.
Yes, this is very important. The name registered on your parimatch apps account must match the name on your bKash, Nagad, Rocket or bank account. Withdrawals to a wallet under a different name are not possible and the verification may be rejected.
Yes. parimatch apps uses SSL encryption — your documents are used only for the verification process and are not shared with third parties. Read the privacy policy page for full details.
If verification is rejected, you will normally be informed of the reason via email or live chat — for example, an unclear image or a name mismatch. Resubmit with the correct information. If the issue persists, contact customer support directly — they will help you complete the process.
Withdrawal Questions
The minimum withdrawal amount on parimatch apps is ৳1,000. Withdrawal requests below this amount are not processed. For deposits, the minimum is ৳300 — the same rule applies across all payment methods.
Withdrawals from parimatch apps to bKash, Nagad, Rocket or Upay are generally completed within 5 to 30 minutes. The same timeframe applies to bank transfers. Having KYC verification completed speeds up the process.
Yes. parimatch apps payment processing runs 24 hours a day, 7 days a week. Withdrawals on Fridays, Saturdays or public holidays are also expected to complete within 5 to 30 minutes.
No. On parimatch apps, withdrawals can only be made to a mobile wallet or bank account that is registered in your name and matches the name on your parimatch apps account. This rule exists for your own security.
parimatch apps supports the following withdrawal methods: bKash, Nagad, Rocket, Upay and bank transfer (including Dutch-Bangla Bank, Islami Bank and other major banks). Cryptocurrency and other methods are not available for withdrawal.
Still have a question? Ask us directly
If you did not find your answer above, write to parimatch apps 24/7 live chat in Bengali — you will get help right away.
You can also reach us by email:
Morning, afternoon or night — we are ready at any time.